My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

Black lines down the page

Smudges on printed pages (Poor fixing)

White lines across the page

Hollow print

White spots or black spots at 3.7 in. (94 mm) intervals

Possible solutions for print quality issues

The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.

White lines down the page

White spots or black spots at 1.5 in. (39 mm) intervals or random spots

When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)

My printed pages are completely blank.

Curled

Gray background

Toner specks

Ghost

Envelope creases

Faint

Page skewed

When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.

When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.

Wrinkles or creases

Black toner marks across the page

Lines across the page

White lines, bands or ribbing across the page

All black