FAQs & Troubleshooting
Popular |
334 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 4Scan and save a document in PDF format (Scan to File)
- 5The printer status is Offline or Paused.
- 6When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Wrinkles or creases
- 11Scan from the Brother iPrint&Scan application using Windows Phone.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 14How do I clear the message "Jam Duplex" from the LCD?
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16How to identify your Operating System (OS).
- 17Print on labels and envelopes from the MP tray.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Line across the page
- 21When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I keep getting the error message "Authenticate Err (Authentication error)".
- 27How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Can I use voice mail on the same line as my Brother machine?
- 30Black toner marks across the page
- 31White lines across the page
- 32Faint
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 38The paper is skewed when it's printed.
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 40Store numbers on my Brother machine for easy dialing.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42How do I clean the drum unit?
- 43Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 44Toner specks
- 45Gray background
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Black lines down the page
- 48Delete print jobs from the print queue.
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.