FAQs & Troubleshooting
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279 Results
- 1How do I clear the message "No Paper" from the display?
- 2The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 6What is Brother iPrint&Scan?
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The printer status is Offline or Paused.
- 13When trying to scan using the Brother ControlCenter3 on Windows Vista with the USB interface, the error message "Scanning failed. (CC3-205)" appears. What should I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Pre-Required Procedures (Linux)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Change the printer driver settings (Windows/macOS)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26How do I clear the message "Paper Jam Inside" from the LCD display?
- 27What can happen if the wrong paper is used in your machine.
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33I can print but cannot scan via network. (For Mac)
- 34My envelopes are jamming. What can I do?
- 35How do I clear the message "Paper Jam Back" from the LCD display?
- 36How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 37What is Distinctive Ring and how do I program it?
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Can I use voice mail on the same line as my Brother machine?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Delete print jobs from the print queue.
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48When scanning the documents to an FTP server located locally on my network or on the internet, I get a transmission error. What can I do?
- 49Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 50How do I clear the message "Paper Jam Duplex" from the LCD?