FAQs & Troubleshooting
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279 Results
- 1How do I clear the message "No Paper" from the display?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10What driver package format is supported by my Linux distribution?
- 11Pre-Required Procedures (Linux)
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Can I use voice mail on the same line as my Brother machine?
- 14How do I improve the copy or fax quality?
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Protect your Brother machine against unauthorised access over the network
- 22Delete print jobs from the print queue.
- 23The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 24How to identify your Operating System (OS).
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34The printer status is Offline or Paused.
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Can I set my Brother machine to forward the faxes I receive to another location?
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 38The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Use the Universal Printer Driver for PCL
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Change the printer driver settings (Windows/macOS)
- 48The paper is skewed when it's printed.
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?