FAQs & Troubleshooting
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224 Results
- 1My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7Pre-Required Procedures (Linux)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Change the printer driver settings (Windows/macOS)
- 11Does NC-2200w work with Windows Vista?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Can I print from or scan to Android™ Smartphone?
- 14I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17Can I print from DOS applications?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19How do I factory reset the print server?
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 23The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25Can I confirm that the FAX was sent correctly?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27How do I install the Optional Tray Module?
- 28How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32Scan a document using "Scanner and Camera Wizard" in Windows XP
- 33What is Distinctive Ring and how do I program it?
- 34Can I reduce the size of a received fax on this machine?
- 35When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 36What driver package format is supported by my Linux distribution?
- 37How to identify your Operating System (OS).
- 38The paper is skewed when it's printed.
- 39I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 40I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 41How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44What is the BRAdmin Professional software used for?
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 47Delete print jobs from the print queue.
- 48The printer status is Offline or Paused.
- 49Install the Windows 7 built-in drivers.
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)