FAQs & Troubleshooting
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224 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8What kind of memory can I use?
- 9How to identify your Operating System (OS).
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Change the printer driver settings (Windows/macOS)
- 13I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What is Distinctive Ring and how do I program it?
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20Install the Windows 7 built-in drivers.
- 21I'm using Macintosh. What is the PreScan option used for?
- 22What driver package format is supported by my Linux distribution?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Does NC-2200w work with Windows Vista?
- 25How do I improve the copy or fax quality?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28Can I reduce the size of a received fax on this machine?
- 29What can happen if the wrong paper is used in your machine.
- 30How do I factory reset the print server?
- 31I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32Functions supported in the Windows 7 built-in drivers
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34The paper is skewed when it's printed.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 36How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 37I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 38The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41I'm using Macintosh®. What are the settings in the Scanner window used for?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Pre-Required Procedures (Linux)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Replace the drum unit.
- 46The printer status is Offline or Paused.
- 47When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 48Why doesn't the machine answer when receiving a call?
- 49Configure and use the Scan Key Tool (Linux)
- 50How do I set up a group for broadcasting faxes?