FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Duplex Copy (1-sided to 2-sided)
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5Why does the Comm. Error message appear on my Brother machine's LCD when I try to send a fax?
- 6What is Brother iPrint&Scan?
- 7The printer status is Offline or Paused.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Install PaperPort™ 12SE / 14SE onto Windows 10.
- 11How to identify your Operating System (OS).
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Scan and save a document in PDF format (Scan to File)
- 14Replace the drum unit.
- 15Replace the toner cartridge
- 16White lines down the page
- 17Can I print from or scan to Android™ Smartphone?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22I keep getting the error message "Authenticate Err (Authentication error)".
- 23How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 24What driver package format is supported by my Linux distribution?
- 25All black
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 31Print on labels and envelopes from the MP tray.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Which E-mail packages are compatible with ControlCenter3?
- 36Wrinkles or creases
- 37Confirm that a FAX I sent was received correctly
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Pre-Required Procedures (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44When I try to send a fax the message "FAX # Restricted" appears on the display.
- 45Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 47Can I use voice mail on the same line as my Brother machine?
- 48Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 49White spots or black spots at 3.7 in. (94 mm) intervals
- 50How do I clear the message "Document Jam" from the LCD display?