FAQs & Troubleshooting
Popular |
336 Results
- 1What is Brother iPrint&Scan?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Install PaperPort™ 12SE / 14SE onto Windows 10.
- 7The printer status is Offline or Paused.
- 8Duplex Copy (1-sided to 2-sided)
- 9How to identify your Operating System (OS).
- 10Why does the Comm. Error message appear on my Brother machine's LCD when I try to send a fax?
- 11Replace the drum unit.
- 12Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 13All black
- 14Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Replace the toner cartridge
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Which E-mail packages are compatible with ControlCenter3?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21How do I clear the message "Jam Duplex" from the LCD?
- 22How do I clear paper jams inside the machine?
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Can I print from or scan to Android™ Smartphone?
- 26How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 27Is my Brother machine compatible with Windows Vista?
- 28How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 32I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34My Brother machine misfeeds paper.
- 35Print on labels and envelopes from the MP tray.
- 36What driver package format is supported by my Linux distribution?
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Open the Control Panel (For Windows)
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I keep getting the error message "Authenticate Err (Authentication error)".
- 42How can I prevent public access to certain features on my Brother machine?
- 43Confirm that a FAX I sent was received correctly
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 47Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 48When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 50Store numbers on my Brother machine for easy dialing.