FAQs & Troubleshooting
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296 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4What is Brother iPrint&Scan?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Scan and save a document in PDF format (Scan to File)
- 7The printer status is Offline or Paused.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11How to identify your Operating System (OS).
- 12How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15How do I print an envelope from my computer?
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Can I use voice mail on the same line as my Brother machine?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34How many copies can I make when I sort multiple copies using the ADF?
- 35What is a "Generic PCL Driver"?
- 36Pre-Required Procedures (Linux)
- 37Protect your Brother machine against unauthorised access over the network
- 38Delete print jobs from the print queue.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 42How do I clear the message "Paper Jam Back" from the LCD display?
- 43How do I improve the copy or fax quality?
- 44Can I print from DOS applications?
- 45How do I install the Optional Tray Unit?
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.