FAQs & Troubleshooting
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222 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8How do I factory reset the print server?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11Does NC-2200w work with Windows Vista?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16I can print but cannot scan via network. (For Windows)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 21What is a "Generic PCL Driver"?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 26Windows 10 Support Information
- 27Delete print jobs from the print queue.
- 28Open the Control Panel (For Windows)
- 29How to identify your Operating System (OS).
- 30What is the Network Shared printing?
- 31Change the printer driver settings (Windows/macOS)
- 32I cannot print from my computer via network. (For Macintosh)
- 33The printer status is Offline or Paused.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 36I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 39Can I print from DOS applications?
- 40What does "MACHINE ERROR XX" mean?
- 41Replace the drum unit.
- 42What can happen if the wrong paper is used in your machine.
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 45I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 46What driver package format is supported by my Linux distribution?
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Delete a network scanner entry. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Send a fax using PC-FAX with LPD/LPRng (Linux)