FAQs & Troubleshooting
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222 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9How do I improve the copy or fax quality?
- 10Print the Network Configuration page
- 11Can I print from or scan to Android™ Smartphone?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Delete print jobs from the print queue.
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15How to identify your Operating System (OS).
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Functions supported in the Windows 7 built-in drivers
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20Why are my sent faxes always received with a black vertical line down the page?
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22Configure the Scan to Email Feature (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 28When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 29Can I confirm that the FAX was sent correctly?
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33I'm using Macintosh. What is the PreScan option used for?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Open the Control Panel (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Change the printer driver settings (Windows/macOS)
- 42The printer status is Offline or Paused.
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44The paper is skewed when it's printed.
- 45What is a "Generic PCL Driver"?
- 46What kind of memory can I use?
- 47Check the IP addresses of your PC and the Brother machine
- 48When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)