FAQs & Troubleshooting
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- 1The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4The machine does not print anything.
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I factory reset the print server?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Can I confirm that the FAX was sent correctly?
- 10Can I print from DOS applications?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17What is Distinctive Ring and how do I program it?
- 18What can happen if the wrong paper is used in your machine.
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20What is the BRAdmin Professional software used for?
- 21How do I install additional memory?
- 22Print the Network Configuration page
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25The printer status is Offline or Paused.
- 26Functions supported in the Windows 7 built-in drivers
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 29When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33How do I install the Optional Tray Module?
- 34Open the "Scanners and Cameras" and Properties.
- 35Cannot print after a Windows 10 update (June 2020)
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Change the printer driver settings (Windows/macOS)
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Does NC-2200w work with Windows Vista?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42Why does the display read "Cover Open"?
- 43I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 44Can I reduce the size of a received fax on this machine?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47I'm using Macintosh®. What are the settings in the Scanner window used for?
- 48I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50When trying to print from Mac OS® X the print queue is stopped.