FAQs & Troubleshooting
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231 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper into my Brother machine's paper tray.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How can I clear the "Out of Memory" message from my Brother machine's display?
- 5Why does the message "No Response/Busy" appear on my Brother machine?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Pre-Required Procedures (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10Load envelopes into my Brother machine
- 11Delete print jobs from the print queue.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I cannot send a fax using PC-FAX (Windows 10)
- 16How to identify your Operating System (OS).
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19The machine does not print anything.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Change the printer driver settings (Windows/macOS)
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Can I print from DOS applications?
- 29How do I configure fax forward to e-mail?
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31What is a "Generic PCL Driver"?
- 32What can happen if the wrong paper is used in your machine.
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35The paper is skewed when it's printed.
- 36When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39Print the Network Configuration page
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Load paper into my Brother machine's manual feed slot.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I'm using MagicJack and am having problems sending or receiving faxes.
- 44The printer status is Offline or Paused.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Does NC-2200w work with Windows Vista?
- 49I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?