FAQs & Troubleshooting
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228 Results
- 1How can I clear the "Out of Memory" message from my Brother machine's display?
- 2Why does the message "No Response/Busy" appear on my Brother machine?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How do I configure fax forward to e-mail?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7How to identify your Operating System (OS).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Load paper into my Brother machine's paper tray.
- 10Can I print from or scan to Android™ Smartphone?
- 11Load envelopes into my Brother machine
- 12I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 13Print the Network Configuration page
- 14What driver package format is supported by my Linux distribution?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18Can I confirm that the FAX was sent correctly?
- 19Delete print jobs from the print queue.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 23The machine does not print anything.
- 24I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Load paper into my Brother machine's manual feed slot.
- 30The printer status is Offline or Paused.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Pre-Required Procedures (Linux)
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Does NC-2200w work with Windows Vista?
- 35I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 36Change the printer driver settings (Windows/macOS)
- 37I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 39Can I reduce the size of a received fax on this machine?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41How do I install the Optional Tray Module?
- 42What is the BRAdmin Professional software used for?
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46The paper is skewed when it's printed.
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 49How do I improve the copy or fax quality?
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)