FAQs & Troubleshooting
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298 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Scan and save a document in PDF format (Scan to File)
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Can I print from or scan to Android™ Smartphone?
- 7The printer status is Offline or Paused.
- 8What driver package format is supported by my Linux distribution?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10How do I know the current network configuration?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 13When I print, the pages are smudged with ink. What should I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15One or more of my colors are not printing (blank). What can I do?
- 16Pre-Required Procedures (Linux)
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20What is the BRAdmin Professional software used for?
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Protect your Brother machine against unauthorised access over the network
- 26How to identify your Operating System (OS).
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Where is the USB port on the machine? I can't find it on the back of the unit.
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30I'm using MagicJack and am having problems sending or receiving faxes.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Can third party ink be used to refill the ink cartridges?
- 33Why doesn't the machine answer when receiving a call?
- 34How do I factory reset the print server?
- 35Can I still receive faxes or calls when the machine is switched off?
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Discover the MAC address of the Brother network card
- 38Change the printer driver settings (Windows/macOS)
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50How do I clear Machine Error 46?