FAQs & Troubleshooting
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298 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6How do I know the current network configuration?
- 7The printer status is Offline or Paused.
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11What driver package format is supported by my Linux distribution?
- 12One or more of my colors are not printing (blank). What can I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17How to identify your Operating System (OS).
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22Pre-Required Procedures (Linux)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24I'm using MagicJack and am having problems sending or receiving faxes.
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27How do I factory reset the print server?
- 28Why doesn't the machine answer when receiving a call?
- 29What is the BRAdmin Professional software used for?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Delete print jobs from the print queue.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35Discover the MAC address of the Brother network card
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Can I still receive faxes or calls when the machine is switched off?
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42How do I clear Machine Error 46?
- 43Can third party ink be used to refill the ink cartridges?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Protect your Brother machine against unauthorised access over the network
- 46The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 47Change the printer driver settings (Windows/macOS)
- 48Where is the USB port on the machine? I can't find it on the back of the unit.
- 49The edge of glossy paper is smudged.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.