FAQs & Troubleshooting
![]() |
Popular |
351 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2REPLACE DRUM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace Toner
- 6The printer status is Offline or Paused.
- 7No Paper
- 8Check Connection
- 9"Offline" appears on the Status Monitor.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Toner Low or Prepare New Toner Cartridge
- 12Print Unable
- 13What is Brother iPrint&Scan?
- 14JAM INSIDE
- 15Set up your Brother machine on a wireless network.
- 16I can print but cannot scan via network. (For Windows)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Can I print from or scan to Android™ Smartphone?
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20How to identify your Operating System (OS).
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Enable the Brother machine's network interface.
- 23Jam Rear
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Wrinkles or creases
- 30Reset the network settings to the factory default (video instructions available)
- 31Document Jam
- 32Can I use AirPrint with my Brother machine?
- 33Print both sides of paper or a booklet automatically
- 34Drum End Soon
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Print on envelopes, labels, or thick paper from the manual feed slot.
- 37Print the Network Configuration List
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 39Black lines down the page
- 40Clean the paper pick-up roller (video instructions available)
- 41MANUAL FEED
- 42Faint
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Cover is Open
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Page skewed
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Ghost
- 49Setup and use Brother PC-FAX receiving
- 50What driver package format is supported by my Linux distribution?