FAQs & Troubleshooting
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349 Results
- 1REPLACE DRUM
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Toner
- 5The printer status is Offline or Paused.
- 6JAM INSIDE
- 7No Paper
- 8"Offline" appears on the Status Monitor.
- 9What is Brother iPrint&Scan?
- 10MANUAL FEED
- 11Print Unable
- 12Jam Rear
- 13Enable the Brother machine's network interface.
- 14Set up your Brother machine on a wireless network.
- 15How to identify your Operating System (OS).
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Toner Low or Prepare New Toner Cartridge
- 20Check Connection
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Cover is Open
- 27I can print but cannot scan via network. (For Windows)
- 28Reset the network settings to the factory default (video instructions).
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Drum End Soon
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 32Document Jam
- 33Reset the network settings to the factory default (video instructions available)
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Print both sides of paper or a booklet automatically
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Can I use AirPrint with my Brother machine?
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40JAM DUPLEX
- 41White lines across the page
- 42Black lines down the page
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Open the "Scanners and Cameras" and Properties.
- 45I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 46Reset the network settings to the factory default
- 47Print on envelopes, labels, or thick paper from the manual feed slot.
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Curled
- 50Faint