FAQs & Troubleshooting
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308 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4What is Brother iPrint&Scan?
- 5Set up your Brother machine on a wireless network.
- 6How to identify your Operating System (OS).
- 7Can I print from or scan to Android™ Smartphone?
- 8Where can I find my Brother machine's serial number?
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10How do I factory reset the print server?
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Replace the drum unit.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Can I use voice mail on the same line as my Brother machine?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Wireless Setup Assistant
- 25How do I clean the drum unit?
- 26When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29How do I clean white or black spots on printed documents?
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Change the printer driver settings (Windows/macOS)
- 34Is my Brother machine compatible with Windows Vista?
- 35I can print but cannot scan via network. (For Windows)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Enable the Brother machine's network interface.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40I am using Windows. When I print a document, the printed page is blank. What should I do?
- 41Why doesn't the machine answer when receiving a call?
- 42What is the recommended paper?
- 43Replace the toner cartridge
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49How do I know the current network configuration?
- 50Pre-Required Procedures (Linux)