FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Scan and save a document in PDF format (Scan to File)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The printer status is Offline or Paused.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9How to identify your Operating System (OS).
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Set up your Brother machine on a wireless network.
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14What is Brother iPrint&Scan?
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Pre-Required Procedures (Linux)
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26How do I factory reset the print server?
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Change the printer driver settings (Windows/macOS)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33How do I clean white or black spots on printed documents?
- 34I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Delete print jobs from the print queue.
- 39Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 41I can print but cannot scan via network. (For Windows)
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Cancel a fax that is currently being sent from my Brother machine.
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49Why doesn't the machine answer when receiving a call?
- 50What is the BRAdmin Professional software used for?