FAQs & Troubleshooting
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301 Results
- 1How can I change the print resolution?
- 2Scan and save a document in PDF format (Scan to File)
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I know the current network configuration?
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7How to identify your Operating System (OS).
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Load envelopes, labels, or thick paper into the manual feed slot.
- 12What driver package format is supported by my Linux distribution?
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15How can I improve poor print quality ?
- 16"Paper Jam Inside" error appears on the LCD. What should I do?
- 17Command List of brscan. (Linux)
- 18Replace the drum unit.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20"Paper Jam Tray" error appears on the LCD. What should I do?
- 21Load paper.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 25Discover the MAC address of the Brother network card
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27"Paper Jam Rear" error appears on the LCD. What should I do?
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Delete print jobs from the print queue.
- 31I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 32How do I clean white or black spots on printed documents?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36Cannot print after a Windows 10 update (June 2020)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I cannot print from my computer via network. (For Windows)
- 42What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46My FAX/MFC will not Dial. Why?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 49What is the BRAdmin Professional software used for?
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?