FAQs & Troubleshooting
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319 Results
- 1REPLACE DRUM
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Toner
- 4JAM INSIDE
- 5Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The printer status is Offline or Paused.
- 8How to identify your Operating System (OS).
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Where can I find my Brother machine's serial number?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Toner Low or Prepare New Toner Cartridge
- 13Curled (video instructions available)
- 14What is Brother iPrint&Scan?
- 15Check Connection
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Ghost
- 18No Paper
- 19The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 20"Offline" appears on the Status Monitor.
- 21Setup and use Brother PC-FAX receiving
- 22Page skewed
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Delete print jobs from the print queue.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Duplex Copy (1-sided to 2-sided)
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Clean the paper pick-up roller (video instructions available)
- 31MANUAL FEED
- 32JAM DUPLEX
- 33Jam Rear
- 34JAM TRAY 1
- 35Black lines down the page
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Curled
- 38Store numbers on my Brother machine for easy dialing from the PC.
- 39Curled or wavy
- 40Pre-Required Procedures (Linux)
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 43White lines, bands or ribbing across the page
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45Scan Unable
- 46I cannot print from my computer via USB.
- 47Drum Error (Drum!)
- 48Drum End Soon
- 49Envelope creases
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)