FAQs & Troubleshooting
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321 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3REPLACE DRUM
- 4Replace Toner
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Curled (video instructions available)
- 7What is Brother iPrint&Scan?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from or scan to Android™ Smartphone?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Curled
- 12Page skewed
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Jam Rear
- 15JAM TRAY 1
- 16Ghost
- 17How to identify your Operating System (OS).
- 18Wrinkles or creases
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20JAM DUPLEX
- 21The printer status is Offline or Paused.
- 22JAM INSIDE
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24No Paper
- 25Check Connection
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Document Jam
- 32Clean the paper pick-up roller (video instructions available)
- 33"Offline" appears on the Status Monitor.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 37Curled or wavy
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41White lines, bands or ribbing across the page
- 42Toner Low or Prepare New Toner Cartridge
- 43Pre-Required Procedures (Linux)
- 44The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46White lines across the page
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Print on envelopes, labels, or thick paper from the manual feed slot.
- 49I cannot print from my computer via USB.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".