FAQs & Troubleshooting
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319 Results
- 1REPLACE DRUM
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Toner
- 4JAM INSIDE
- 5Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 6The printer status is Offline or Paused.
- 7How to identify your Operating System (OS).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10No Paper
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Where can I find my Brother machine's serial number?
- 13Toner Low or Prepare New Toner Cartridge
- 14Check Connection
- 15Curled (video instructions available)
- 16What is Brother iPrint&Scan?
- 17Setup and use Brother PC-FAX receiving
- 18Page skewed
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Ghost
- 21"Offline" appears on the Status Monitor.
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 24MANUAL FEED
- 25Delete print jobs from the print queue.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Clean the paper pick-up roller (video instructions available)
- 28Pre-Required Procedures (Linux)
- 29Jam Rear
- 30JAM TRAY 1
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Store numbers on my Brother machine for easy dialing from the PC.
- 37Curled or wavy
- 38What is the recommended paper?
- 39Duplex Copy (1-sided to 2-sided)
- 40JAM DUPLEX
- 41Black lines down the page
- 42I cannot print from my computer via USB.
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Curled
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 47White lines, bands or ribbing across the page
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Scan Unable