FAQs & Troubleshooting
Popular |
261 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I print from or scan to Android™ Smartphone?
- 13The printer status is Offline or Paused.
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Replace the drum unit.
- 17What driver package format is supported by my Linux distribution?
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19What is the recommended paper?
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Why doesn't the machine answer when receiving a call?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23"Offline" appears on the Status Monitor.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 30Replace the toner cartridge
- 31How do I clean the drum unit?
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33Pre-Required Procedures (Linux)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Check the firmware version.
- 36Delete print jobs from the print queue.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39What is the difference between the toner cartridge and the drum unit?
- 40Can I use AirPrint with my Brother machine?
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43Change the printer driver settings (Windows/macOS)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47Can I use voice mail on the same line as my Brother machine?
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49Is my Brother machine compatible with Windows Vista?
- 50Scan an image and insert it in a Windows XP application