FAQs & Troubleshooting
Popular |
262 Results
- 1Cancel a fax that is currently being sent from my Brother machine.
- 2I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 3Scan and save a document in PDF format (Scan to File)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5How to identify your Operating System (OS).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8How do I clean the drum unit?
- 9Replace the drum unit.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Pre-Required Procedures (Linux)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What is the recommended paper?
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Change the printer driver settings (Windows/macOS)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22Can I confirm that the FAX was sent correctly?
- 23I can print but cannot scan via network. (For Windows)
- 24When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 25Why doesn't the machine answer when receiving a call?
- 26What driver package format is supported by my Linux distribution?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Send the same fax to more than one number at a time. (Broadcasting)
- 30How do I clean white or black spots on printed documents?
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Delete print jobs from the print queue.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39My Brother machine misfeeds paper.
- 40Which E-mail packages are compatible with ControlCenter3?
- 41Use the Network Connection Repair Tool (Windows)
- 42Send a fax
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44Configure the Scan to Email Feature (Linux)
- 45Protect your Brother machine against unauthorised access over the network
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50How do I make my copied images look sharper and more vivid? (Copy Contrast)