FAQs & Troubleshooting
Popular |
275 Results
- 1Setup and use Brother PC-FAX receiving
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4REPLACE DRUM
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Curled (video instructions available)
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10JAM DUPLEX
- 11JAM INSIDE
- 12JAM TRAY 1
- 13Check Connection
- 14What is Brother iPrint&Scan?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Curled or wavy
- 17The printer status is Offline or Paused.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20How to identify your Operating System (OS).
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Curled
- 24Jam Rear
- 25Wrinkles or creases
- 26Replace Toner
- 27Page skewed
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Ghost
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Configure a cover page for PC-FAX.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Can I use voice mail on the same line as my Brother machine?
- 38MANUAL FEED
- 39Faint
- 40Reset the network settings to the factory default (video instructions available)
- 41Hollow print
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43"Offline" appears on the Status Monitor.
- 44I am asked to enter a password when starting the Remote Setup application. What is the password?
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 47White spots or black spots at 94 mm (3.7 in.) intervals
- 48Document Jam
- 49White lines down the page
- 50Turn the Toner Save mode on or off