FAQs & Troubleshooting
Popular |
275 Results
- 1Setup and use Brother PC-FAX receiving
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4REPLACE DRUM
- 5Curled (video instructions available)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Replace Toner
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Curled
- 11Curled or wavy
- 12JAM INSIDE
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother iPrint&Scan?
- 15Check Connection
- 16JAM TRAY 1
- 17Ghost
- 18Page skewed
- 19How to identify your Operating System (OS).
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Hollow print
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Toner Low or Prepare New Toner Cartridge
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The printer status is Offline or Paused.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31JAM DUPLEX
- 32Wrinkles or creases
- 33Print on envelopes, labels, or thick paper from the manual feed slot.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Configure a cover page for PC-FAX.
- 36NO TONER
- 37No Paper
- 38MANUAL FEED
- 39Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 40Turn the Toner Save mode on or off
- 41All black
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44"Offline" appears on the Status Monitor.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Black toner marks across the page
- 48White lines down the page
- 49White lines, bands or ribbing across the page
- 50Reset the network settings to the factory default (video instructions available)