FAQs & Troubleshooting
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276 Results
- 1Setup and use Brother PC-FAX receiving
- 2REPLACE DRUM
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7"Offline" appears on the Status Monitor.
- 8How to identify your Operating System (OS).
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10View and print received fax data from ControlCenter4 (For Windows)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Wrinkles or creases
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Can I use AirPrint with my Brother machine?
- 15Curled (video instructions available)
- 16Print on envelopes, labels, or thick paper from the manual feed slot.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 19Poor fixing
- 20JAM DUPLEX
- 21JAM INSIDE
- 22JAM TRAY 1
- 23Black toner marks across the page
- 24Can I print from or scan to Android™ Smartphone?
- 25Curled or wavy
- 26Combine multiple scanned documents into a single file with PaperPort™
- 27What is Brother iPrint&Scan?
- 28Check Connection
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30The printer status is Offline or Paused.
- 31Set up my Brother machine to forward the received faxes to another location.
- 32No Paper
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Can I use voice mail on the same line as my Brother machine?
- 35Is my Brother machine compatible with Windows Vista?
- 36Toner Low or Prepare New Toner Cartridge
- 37White spots or black spots at 94 mm (3.7 in.) intervals
- 38Toner specks
- 39White lines, bands or ribbing across the page
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42Gray background
- 43Hollow print
- 44All black
- 45Reset the network settings to the factory default
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Delete print jobs from the print queue.
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
