FAQs & Troubleshooting
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274 Results
- 1REPLACE DRUM
- 2Setup and use Brother PC-FAX receiving
- 3JAM INSIDE
- 4Replace Toner
- 5How to identify your Operating System (OS).
- 6No Paper
- 7"Offline" appears on the Status Monitor.
- 8Check Connection
- 9Toner Low or Prepare New Toner Cartridge
- 10The printer status is Offline or Paused.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14MANUAL FEED
- 15Drum End Soon
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18JAM TRAY 1
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Cover is Open
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22What is Toner Continue Mode?
- 23Can I print from or scan to Android™ Smartphone?
- 24Document Jam
- 25Jam Rear
- 26Wrinkles or creases
- 27White lines down the page
- 28Gray background
- 29Faint
- 30I cannot send a fax using PC-FAX (Windows 10)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Duplex Disabled
- 34Drum Stop
- 35NO TONER
- 36Curled (video instructions available)
- 37Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 38Drum Error (Drum!)
- 39Can I use voice mail on the same line as my Brother machine?
- 40Poor fixing
- 41White spots or black spots at 94 mm (3.7 in.) intervals
- 42Black toner marks across the page
- 43All black
- 44Windows 10 Support Information
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 48Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50How do I forward a fax to another fax machine when my machine has a mechanical problem?
