FAQs & Troubleshooting
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- 1Setup and use Brother PC-FAX receiving
- 2Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 3REPLACE DRUM
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 7Jam Rear
- 8Check Connection
- 9How to identify your Operating System (OS).
- 10JAM INSIDE
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Lines across the page
- 19White lines, bands or ribbing across the page
- 20Replace Toner
- 21The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 22Document Jam
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24I'm using MagicJack and am having problems sending or receiving faxes.
- 25Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 26Print on envelopes, labels, or thick paper from the manual feed slot.
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Combine multiple scanned documents into a single file with PaperPort™
- 29Delete print jobs from the print queue.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The printer status is Offline or Paused.
- 35No Paper
- 36MANUAL FEED
- 37White spots or black spots at 94 mm (3.7 in.) intervals
- 38How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 39Curled or wavy
- 40Page skewed
- 41Hollow print
- 42Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 43Protect your Brother machine against unauthorised access over the network
- 44Use a calling card to send a fax on my Brother machine.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46I cannot start ControlCenter4.
- 47Scan Unable
- 48Change the printer driver settings (Windows/macOS)
- 49"Offline" appears on the Status Monitor.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?