FAQs & Troubleshooting
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274 Results
- 1Setup and use Brother PC-FAX receiving
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5REPLACE DRUM
- 6Replace Toner
- 7Can I print from or scan to Android™ Smartphone?
- 8The printer status is Offline or Paused.
- 9Curled (video instructions available)
- 10JAM INSIDE
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 13Check Connection
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Curled
- 16Page skewed
- 17No Paper
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 20Gray background
- 21Ghost
- 22MANUAL FEED
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Jam Rear
- 26What is Brother iPrint&Scan?
- 27Poor fixing
- 28Curled or wavy
- 29Wrinkles or creases
- 30All black
- 31"Offline" appears on the Status Monitor.
- 32How to identify your Operating System (OS).
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Protect your Brother machine against unauthorised access over the network
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Transfer faxes to the PC when my machine has a mechanical problem
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 41Document Jam
- 42Out of Memory
- 43Toner specks
- 44JAM DUPLEX
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48I am asked to enter a password when starting the Remote Setup application. What is the password?
- 49Clean the paper pick-up roller (video instructions available)
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".