FAQs & Troubleshooting
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310 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3REPLACE DRUM
- 4No Paper
- 5JAM INSIDE
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8MANUAL FEED
- 9Black lines down the page
- 10How to identify your Operating System (OS).
- 11Jam Rear
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13"Offline" appears on the Status Monitor.
- 14Setup and use Brother PC-FAX receiving
- 15The printer status is Offline or Paused.
- 16Toner Low or Prepare New Toner Cartridge
- 17Confirm that a FAX I sent was received correctly
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19What is Brother iPrint&Scan?
- 20I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 21Curled (video instructions available)
- 22I cannot print from my computer via USB.
- 23Clean the paper pick-up roller (video instructions available)
- 24Clean the corona wire
- 25Document Jam
- 26I cannot start ControlCenter4.
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28I am having a problem receiving faxes.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Print Unable
- 33I am asked to enter a password when starting the Remote Setup application. What is the password?
- 34Drum End Soon
- 35What driver package format is supported by my Linux distribution?
- 36Toner specks
- 37White lines across the page
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39Delete print jobs from the print queue.
- 40Drum Error (Drum!)
- 41Print on envelopes, labels, or thick paper from the manual feed slot.
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43What is the difference between the toner cartridge and the drum unit?
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Cover is Open
- 46Black toner marks across the page
- 47White lines, bands or ribbing across the page
- 48Clean the drum unit
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?