FAQs & Troubleshooting
Latest |
207 Results
- 110/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 206/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 311/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 406/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 506/01/2023Delete print jobs from the print queue.
- 605/16/2023I cannot print from my computer via USB.
- 704/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 804/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 903/27/2023"Offline" appears on the Status Monitor.
- 1003/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1103/27/2023Change the printer driver settings (Windows/macOS)
- 1203/27/2023The printer status is Offline or Paused.
- 1303/24/2023Open the Status Monitor
- 1403/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1503/17/2023I can print but cannot scan via network. (For Windows)
- 1603/17/2023Open the "Scanners and Cameras" and Properties.
- 1702/14/2023Scan and save a document in PDF format (Scan to File)
- 1802/14/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1902/14/2023Scan a document in Windows 8 and Windows 10.
- 2002/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2212/13/2022How to identify your Operating System (OS).
- 2311/15/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2410/31/2022Which E-mail packages are compatible with ControlCenter3?
- 2510/31/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2610/24/2022I am experiencing problems sending a fax, what can I do?
- 2710/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2810/12/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 2910/11/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3009/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3109/20/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3209/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3309/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 3408/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3508/03/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3607/26/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3707/26/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3807/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3906/30/2022I can print but cannot scan via network. (For Mac)
- 4006/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4105/18/2022Locate files scanned with ControlCenter3 (For Windows)
- 4205/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4304/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4404/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4504/01/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4603/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4703/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4803/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4902/15/2022Replace the drum unit.
- 5011/10/2021Open the Control Panel (For Windows)