FAQs & Troubleshooting
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224 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Replace the drum unit.
- 6Delete print jobs from the print queue.
- 7How do I clean white or black spots on printed documents?
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10The printer status is Offline or Paused.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Change the printer driver settings (Windows/macOS)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18How do I clear paper jams inside the machine?
- 19Replace the toner cartridge
- 20How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 21How do I check my current drum unit's remaining life?
- 22Can I use AirPrint with my Brother machine?
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26How do I clean the corona wire?
- 27Uninstall the drivers (Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 31I cannot print from my computer via USB.
- 32I'm using MagicJack and am having problems sending or receiving faxes.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Scan a document in Windows 8 and Windows 10.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Verify if the Brother machine has a dial tone
- 39How do I clean the drum unit?
- 40How do I clean the scanner to improve the copy or fax quality?
- 41"Offline" appears on the Status Monitor.
- 42Configure a cover page for PC-FAX.
- 43How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 44The paper is skewed when it's printed.
- 45Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 46Is my Brother machine compatible with Windows Vista?
- 47Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 48Open the Control Panel (For Windows)
- 49Send a fax
- 50Duplex Copy (1-sided to 2-sided)