FAQs & Troubleshooting
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293 Results
- 51Change the printer driver settings (Windows/macOS)
- 52I cannot print from my computer via network. (For Windows)
- 53The paper is skewed when it's printed.
- 54Can I set my Brother machine to forward the faxes I receive to another location?
- 55What are the recommended specifications for the paper I should use on my product?
- 56Printing on thick paper or transparencies.
- 57Where can I find the serial number for my unit?
- 58The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 59How do I factory reset the print server?
- 60Windows 10 Support Information
- 61My Brother machine misfeeds paper.
- 62How do I clean the corona wire?
- 63Can I buy any MICR toner?
- 64My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 65Scan using XSane or GIMP (Linux)
- 66How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 67"Offline" appears on the Status Monitor.
- 68Install the built-in drivers (For Windows 8 and Windows 10)
- 69The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 70Discover the MAC address of the Brother network card
- 71Can I print from or scan to Android™ Smartphone?
- 72Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 73I can print but cannot scan via network. (For Macintosh)
- 74I can print but cannot scan via network. (For Windows)
- 75I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 76I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 77I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 78I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 79How do I clean the scanner glass?
- 80"Paper Jam Rear" error appears on the LCD. What should I do?
- 81What is a "Generic PCL Driver"?
- 82I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 83Can I print using the IPP protocol on Windows XP?
- 84I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 85I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 86When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 87When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 88I'm using Macintosh®. What are the settings in the Scanner window used for?
- 89How do I know the current network configuration?
- 90Important points for specifying the scan area (Linux)
- 91Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 92Open the Status Monitor
- 93I cannot use the "Modules Update" button on Web BRAdmin.
- 94How do I clean the laser scanner window?
- 95Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 96Uninstall the scanner driver. (Linux)
- 97Configure scan settings without administrator privileges (Linux)
- 98I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 99I cannot save a file downloaded from the Brother support website (For Windows)
- 100Verify the Brother machine connected to the Wired Network (For Windows)