FAQs & Troubleshooting
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293 Results
- 51Change the printer driver settings (Windows/macOS)
- 52The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 53Scan multiple pages into one file instead of each scan being saved as a separate file.
- 54I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 55Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 56I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 57How do I check if the MFC has faxes in its memory?
- 58What is Distinctive Ring and how do I program it?
- 59I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 60When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 61How do I factory reset the print server?
- 62I'm using Macintosh®. What are the settings in the Scanner window used for?
- 63How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 64I can print but cannot scan via network. (For Macintosh)
- 65The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 66How do I clean the scanner glass?
- 67Scan using XSane or GIMP (Linux)
- 68Delete a network scanner entry. (Linux)
- 69Important points for specifying the scan area (Linux)
- 70Windows 10 Support Information
- 71Open the Status Monitor
- 72Verify the Brother machine connected to the Wired Network (For Windows)
- 73I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 74Discover the MAC address of the Brother network card
- 75The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 76Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 77I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 78Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 79When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 80Printing on thick paper or transparencies.
- 81How do I know which receive mode to select?
- 82How do I store received faxes in memory?
- 83Where can I find the serial number for my unit?
- 84I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 85Can I print from DOS applications?
- 86I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 87What can happen if the wrong paper is used in your machine.
- 88Can I print using the IPP protocol on Windows XP?
- 89When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 90Can I buy any MICR toner?
- 91Configure the Scan to Email Feature (Linux)
- 92I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 93The downloaded driver's name is different from my machine's name. (Linux)
- 94The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 95I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 96Uninstall the scanner driver. (Linux)
- 97Configure scan settings without administrator privileges (Linux)
- 98Firewall port requirements of the Scan Key Tool (Linux)
- 99Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 100"Offline" appears on the Status Monitor.