FAQs & Troubleshooting
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293 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Does NC-2200w work with Windows Vista?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I check if the MFC has faxes in its memory?
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6How do I load legal size paper in the paper tray?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 9The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 10Document Jam
- 11How do I store received faxes in memory?
- 12Replace the toner cartridge
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16"Paper Jam Inside" error appears on the LCD. What should I do?
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19Can I set my Brother machine to forward the faxes I receive to another location?
- 20I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 21When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 22What is Distinctive Ring and how do I program it?
- 23Where can I find the serial number for my unit?
- 24Can I reduce the size of a received fax on this machine?
- 25How do I know the current network configuration?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Pre-Required Procedures (Linux)
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Scan and save a document in PDF format (Scan to File)
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Delete print jobs from the print queue.
- 35What is the difference between the toner cartridge and the drum unit?
- 36I cannot print from my computer via network. (For Macintosh)
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 39Can I transfer faxes in the MFC's memory to the PC?
- 40How can I change the print resolution?
- 41When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43How to identify your Operating System (OS).
- 44I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 45Change the printer driver settings (Windows/macOS)
- 46The printer status is Offline or Paused.
- 47I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)