FAQs & Troubleshooting
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284 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load legal size paper in the paper tray?
- 3How do I factory reset the print server?
- 4Scan and save a document in PDF format (Scan to File)
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Can I print from or scan to Android™ Smartphone?
- 11How to identify your Operating System (OS).
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17How do I clean the scanner glass?
- 18Can I transfer faxes in the MFC's memory to the PC?
- 19How do I clean white or black spots on printed documents?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 24Can I confirm that the FAX was sent correctly?
- 25My FAX/MFC will not Dial. Why?
- 26How do I know the current network configuration?
- 27Does NC-2200w work with Windows Vista?
- 28I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 29How do I check if the MFC has faxes in its memory?
- 30"Paper Jam Inside" error appears on the LCD. What should I do?
- 31Why doesn't the machine answer when receiving a call?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33Replace the drum unit.
- 34What driver package format is supported by my Linux distribution?
- 35Windows 10 Support Information
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Can I set my Brother machine to forward the faxes I receive to another location?
- 38How can I improve poor print quality ?
- 39"Paper Jam Tray" error appears on the LCD. What should I do?
- 40How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 41The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 45I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 46I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 47How do I know which receive mode to select?
- 48Important points for specifying the scan area (Linux)
- 49Open the Control Panel (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.