FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6What is Brother iPrint&Scan?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11Replace Ink
- 12I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 13What driver package format is supported by my Linux distribution?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15My printed documents are missing black.
- 16Can I use voice mail on the same line as my Brother machine?
- 17When I print, the pages are smudged with ink. What should I do?
- 18How do I load paper in paper tray#2?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21My printed documents are missing colors.
- 22How to identify your Operating System (OS).
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24How do I know which side up my photo paper should be in the tray?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37Print the Network Configuration List
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Print using only the black ink cartridge when the Color cartridges have run out.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Scan and save a document in PDF format (Scan to File)
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46How do I adjust my Brother machine's tray use for copying and faxing?
- 47Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 48Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 49The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 50Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?