FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Load paper in the paper tray
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Replace Ink
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9When I print, the pages are smudged with ink. What should I do?
- 10What is Brother iPrint&Scan?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12How to identify your Operating System (OS).
- 13I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I load paper in paper tray#2?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 25My printed documents are missing colors.
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33My printed documents are missing black.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37How do I know which side up my photo paper should be in the tray?
- 38Scan and save a document in PDF format (Scan to File)
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43Print the Network Configuration List
- 44The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Can I connect to the Active Directory server using the LDAP feature?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48How do I factory reset the network settings?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)