FAQs & Troubleshooting
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312 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print, the pages are smudged with ink. What should I do?
- 3The printer status is Offline or Paused.
- 4One or more of my colors are not printing (blank). What can I do?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11How do I load paper?
- 12Can I use voice mail on the same line as my Brother machine?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15The edge of glossy paper is smudged.
- 16My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17What driver package format is supported by my Linux distribution?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22How do I clear the message "PAPER JAM" from the display?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24How do I know which side up my photo paper should be in the tray?
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Pre-Required Procedures (Linux)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37Discover the MAC address of the Brother network card
- 38Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40Can I print a report that will show all of my Speed Dial and Group numbers?
- 41What kind of Media Adapter can I use?
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Protect your Brother machine against unauthorised access over the network
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Change the printer driver settings (Windows/macOS)
- 48I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 49I cannot feed the paper from the Photo Paper Tray.
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".