FAQs & Troubleshooting
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310 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I still receive faxes or calls when the machine is switched off?
- 8How to identify your Operating System (OS).
- 9How do I know which side up my photo paper should be in the tray?
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18One or more of my colors are not printing (blank). What can I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Delete print jobs from the print queue.
- 22I cannot make borderless prints.
- 23How do I clear the message "PAPER JAM" from the display?
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25How many times will my Brother machine automatically redial a number?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer status is Offline or Paused.
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30How do I clear Machine Error 46?
- 31I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 32What kind of Media Adapter can I use?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35What is the BRAdmin Professional software used for?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Scan and save a document in PDF format (Scan to File)
- 38Can I use voice mail on the same line as my Brother machine?
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41The edge of glossy paper is smudged.
- 42Configure a cover page for PC-FAX.
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44Where is the USB port on the machine?
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 47How do I print envelopes?
- 48Set up your Brother machine on a wireless network.
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Change the printer driver settings (Windows/macOS)