FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Load paper in the paper tray
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Scan and save a document in PDF format (Scan to File)
- 7How to identify your Operating System (OS).
- 8Replace Ink
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11The printer status is Offline or Paused.
- 12Change the printer driver settings (Windows/macOS)
- 13How do I factory reset the network settings?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Unable to Print on Photo Paper from Tray 2
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Pre-Required Procedures (Linux)
- 19I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 20My printed documents are missing black.
- 21How do I load paper in paper tray#2?
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Set up your Brother machine on a wireless network.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Can I transfer faxes to the PC when my machine has a mechanical problem?
- 26I am asked to enter a password when starting the Remote Setup application. What is the password?
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Can I print from or scan to Android™ Smartphone?
- 30Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Cannot print after a Windows 10 update (June 2020)
- 33Open the Control Panel (For Windows)
- 34I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Configure a cover page for PC-FAX.
- 39When I make a copy the image or text is cut off. What can I do?
- 40What does "COMM.ERROR" on the LCD display mean?
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.