FAQs & Troubleshooting
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356 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 6Replace Ink
- 7How to identify your Operating System (OS).
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Set up your Brother machine on a wireless network.
- 11Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Pre-Required Procedures (Linux)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Can I use voice mail on the same line as my Brother machine?
- 18My printed documents are missing black.
- 19How do I factory reset the network settings?
- 20Load paper in the paper tray
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Open the Control Panel (For Windows)
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24The printer status is Offline or Paused.
- 25Improve poor print quality.
- 26What is Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Wireless Setup Assistant
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31When I receive faxes with Auto Reduction ON, the left side of the document is cut off. What should I do?
- 32How do I clear the message "Unable to..." or "... Unable" ?
- 33When I make a copy the image or text is cut off. What can I do?
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39I cannot print from my computer via USB.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44Is my Brother machine compatible with Windows Vista?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46My printed documents are missing colors.
- 47Can I transfer faxes to the PC when my machine has a mechanical problem?
- 48Print the Network Configuration List
- 49How do I load paper in paper tray#2?
- 50I can print but cannot scan via network. (For Windows)