FAQs & Troubleshooting
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286 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Pre-Required Procedures (Linux)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22How to identify your Operating System (OS).
- 23Change the printer driver settings (Windows/macOS)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 29I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Does NC-2200w work with Windows Vista?
- 32I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35When I print, the pages are smudged with ink. What should I do?
- 36Where is the USB port on the machine? I can't find it on the back of the unit.
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Windows 10 Support Information
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43What does "COMM.ERROR" on the LCD display mean?
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46How do I clear Machine Error 46?
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?