FAQs & Troubleshooting
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344 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Load paper in the paper tray
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10My printed documents are missing colors.
- 11Replace Ink
- 12When I print, the pages are smudged with ink. What should I do?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17How to identify your Operating System (OS).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Change the printer driver settings (Windows/macOS)
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23How do I know which side up my photo paper should be in the tray?
- 24The printer status is Offline or Paused.
- 25Program my machine to send a fax later in the day.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Preview the faxes I receive before I print them.
- 28What driver package format is supported by my Linux distribution?
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 31Paper Jam
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36How do I factory reset the network settings?
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38My printed documents are missing black.
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Protect your Brother machine against unauthorised access over the network
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45"Offline" appears on the Status Monitor.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.