FAQs & Troubleshooting
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334 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5Replace Ink
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7How to identify your Operating System (OS).
- 8My printed documents are missing colors.
- 9What driver package format is supported by my Linux distribution?
- 10The printer status is Offline or Paused.
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Paper Jam
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Change the printer driver settings (Windows/macOS)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30My printed documents are missing black.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38Why doesn't the machine answer when receiving a call?
- 39I can print but cannot scan via network. (For Windows)
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Delete print jobs from the print queue.
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44I am asked to enter a password when starting the Remote Setup application. What is the password?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Where is the USB port on the machine?
- 47What is the BRAdmin Professional software used for?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Pre-Required Procedures (Linux)
- 50"Offline" appears on the Status Monitor.