FAQs & Troubleshooting
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336 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Paper Jam
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7How to identify your Operating System (OS).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12My printed documents are missing black.
- 13When I print, the pages are smudged with ink. What should I do?
- 14Load paper in the paper tray
- 15Scan and save a document in PDF format (Scan to File)
- 16My printed documents are missing colors.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Pre-Required Procedures (Linux)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26I'm using MagicJack and am having problems sending or receiving faxes.
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29Can I transfer faxes to the PC when my machine has a mechanical problem?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31How do I know which side up my photo paper should be in the tray?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40I cannot remove red-eye.
- 41What is the BRAdmin Professional software used for?
- 42Important points for specifying the scan area (Linux)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Change the printer driver settings (Windows/macOS)
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)