FAQs & Troubleshooting
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289 Results
- 10103/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10203/25/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 10303/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10403/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10503/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 10603/25/2016What is the Network Shared printing?
- 10703/25/2016Discover the MAC address of the Brother network card
- 10803/25/2016Can I print from or scan to Android™ Smartphone?
- 10903/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11003/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11103/24/2016Is my Brother machine compatible with third party print servers?
- 11203/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11303/24/2016I cannot scan via USB. (Mac OS X)
- 11403/24/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11503/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11603/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11703/24/2016Scan a document in Mac OS X 10.7.
- 11803/24/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 11903/23/2016What is the BRAdmin Professional software used for?
- 12004/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12104/03/2015"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 12211/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12311/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12409/19/2014Why doesn't my Brother machine have a dial tone?
- 12506/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 12606/04/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12706/04/2014The edge of glossy paper is smudged.
- 12802/20/2014Check the firmware version.
- 12902/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 13002/07/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 13101/29/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13201/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 13301/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 13401/27/2014How can I improve poor print quality?
- 13501/27/2014What is the "Station ID" and how do I set it?
- 13601/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 13701/17/2014Change the user interface of ControlCenter3
- 13801/17/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13901/17/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14001/17/2014Scan an image and insert it in a Windows XP application
- 14101/17/2014Scan a document from a Windows XP application
- 14211/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 14310/23/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 14405/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14505/14/2013How can I clear the "INK EMPTY" message?
- 14605/14/2013I am experiencing problems sending a fax, what can I do?
- 14705/13/2013How can I re-install the drivers?
- 14805/10/2013Why doesn't the machine answer when receiving a call?
- 14904/25/2013Verify if the Brother machine has a dial tone
- 15004/25/2013Clear the message "Awaiting Redial"