FAQs & Troubleshooting
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284 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Where is the USB port on the machine?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How to identify your Operating System (OS).
- 7Can I use voice mail on the same line as my Brother machine?
- 8What driver package format is supported by my Linux distribution?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10How do I know which side up my photo paper should be in the tray?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I print from or scan to Android™ Smartphone?
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25One or more of my colors are not printing (blank). What can I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29Why can't I print when an ink cartridge is empty?
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 36I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 37What is the BRAdmin Professional software used for?
- 38Pre-Required Procedures (Linux)
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43When I print, the pages are smudged with ink. What should I do?
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Delete print jobs from the print queue.
- 46I cannot make borderless prints.
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?