FAQs & Troubleshooting
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265 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8One or more of my colors are not printing (blank). What can I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from or scan to Android™ Smartphone?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Scan and save a document in PDF format (Scan to File)
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Does NC-2200w work with Windows Vista?
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Change the printer driver settings (Windows/macOS)
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 23How do I factory reset the print server?
- 24What is the BRAdmin Professional software used for?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26What driver package format is supported by my Linux distribution?
- 27Pre-Required Procedures (Linux)
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Can third party ink be used to refill the ink cartridges?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39Why doesn't the machine answer when receiving a call?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Windows 10 Support Information
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I suddenly can no longer print. My machine is connected locally by USB. Why and what can I do?
- 50I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?