FAQs & Troubleshooting
Popular |
148 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 7When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 8Change the printer driver settings (Windows/macOS)
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14How to identify your Operating System (OS).
- 15Functions supported in the Windows 7 built-in drivers
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Delete print jobs from the print queue.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23Why doesn't the machine answer when receiving a call?
- 24What is the BRAdmin Professional software used for?
- 25Where is the full User's Guide? I can't find enough information in the paper manual.
- 26I'm using Macintosh®. What are the settings in the Scanner window used for?
- 27How can I clear the "PLS OPEN COVER" error message on LCD?
- 28Cannot print after a Windows 10 update (June 2020)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 31I cannot print from my computer via USB.
- 32The printer status is Offline or Paused.
- 33I can receive a fax, but cannot receive a telephone call.
- 34Is my Brother machine compatible with third party print servers?
- 35I cannot scan via USB. (Mac OS X)
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41Can I reduce the size of a received fax on this machine?
- 42How do I clear the "Awaiting Redial" message?
- 43I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 44I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47How can I print envelopes?
- 48Open the Control Panel (For Windows)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Do I need a telephone line to send and receive faxes with my Brother machine?