FAQs & Troubleshooting
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146 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is Machine Error 30, 33, 34 or 35 and how can I clear it?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8One or more of my colors are not printing (blank). What can I do?
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Functions supported in the Windows 7 built-in drivers
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14Change the printer driver settings (Windows/macOS)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 17I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 18I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 22Can I reduce the size of a received fax on this machine?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24I'm using Macintosh. What is the PreScan option used for?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26How do I know which receive mode to select?
- 27I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 28Can I confirm that the FAX was sent correctly?
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30How can I print envelopes?
- 31Scan a document from a Windows Vista application
- 32Delete print jobs from the print queue.
- 33Do I need a telephone line to send and receive faxes with my Brother machine?
- 34The printer status is Offline or Paused.
- 35Can I print using only the black ink cartridge when the Color cartridges have run out?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 38What is Distinctive Ring and how do I program it?
- 39Is there any way to reduce Ink consumption?
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41My FAX/MFC will not Dial. Why?
- 42I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44Open the Control Panel (For Windows)
- 45How to identify your Operating System (OS).
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Why doesn't the machine answer when receiving a call?
- 48Why can't I print when an ink cartridge is empty?
- 49Verify if the Brother machine has a dial tone
- 50The keys on the control panel do not respond.