FAQs & Troubleshooting
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188 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The machine does not print anything.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11How to identify your Operating System (OS).
- 12Can I print from or scan to Android™ Smartphone?
- 13Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15When trying to print from Mac OS® X the print queue is stopped.
- 16I cannot print with Windows Vista 64bit.
- 17How can I clear the "PAPER JAM" error message?
- 18Cannot print after a Windows 10 update (June 2020)
- 19Change the printer driver settings (Windows/macOS)
- 20I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Scan a document using "Scanner and Camera Wizard" in Windows XP
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I'm using MagicJack and am having problems sending or receiving faxes.
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 30I'm using Macintosh®. What are the settings in the Scanner window used for?
- 31The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 34Can I reduce the size of a received fax on this machine?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 37I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 38I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40The printer status is Offline or Paused.
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Delete print jobs from the print queue.
- 43Change or delete an existing Speed Dial number.
- 44Functions supported in the Windows 7 built-in drivers
- 45Why doesn't the machine answer when receiving a call?
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?