FAQs & Troubleshooting
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188 Results
- 101I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 102In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 103Scan a document in Windows 8 and Windows 10.
- 104I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 105Why are my sent faxes always received with a black vertical line down the page?
- 106What does "COMM.ERROR" on the LCD display mean?
- 107I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 108I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 109Configure the Scan to Email Feature (Linux)
- 110When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 111How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 112I can receive a fax, but cannot receive a telephone call.
- 113I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 114Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 115How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 116I am experiencing problems sending a fax, what can I do?
- 117How do I clear the message "MFC is Busy" or "Connect Failure"?
- 118Where is the full User's Guide? I can't find enough information in the paper manual.
- 119I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 120I cannot install the driver when using the Driver Install Tool. (Linux)
- 121Configure and use PC-FAX (CUPS) (Linux)
- 122Command List of brscan. (Linux)
- 123Do I need a telephone line to send and receive faxes with my Brother machine?
- 124I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 125How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 126I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 127Scan an image and insert it in a Windows XP application
- 128The keys on the control panel do not respond.
- 129How do I program the date and time?
- 130When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 131Vertical streaks appear in my copies.
- 132Configure and use the Scan Key Tool (Linux)
- 133My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 134The downloaded driver's name is different from my machine's name. (Linux)
- 135When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 136I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 137To install the printer driver easily using a tool. (Linux)
- 138I cannot scan via USB. (Mac OS X)
- 139I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 140Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 141Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 142I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 143I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 144Can I buy any MICR toner?
- 145Paper size settings are unavailable when I print from OpenOffice (Linux)
- 146I cannot scan when using SELinux (Security-Enhanced Linux)
- 147I installed scan-key-tool, but it does not work. (Linux)
- 148Firewall port requirements of the Scan Key Tool (Linux)
- 149What is the difference between the toner cartridge and the drum unit?
- 150Windows 7 Support Information