FAQs & Troubleshooting
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272 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5How do I know which side up my photo paper should be in the tray?
- 6Scan and save a document in PDF format (Scan to File)
- 7Load legal size paper in the paper tray.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer status is Offline or Paused.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12When I print, the pages are smudged with ink. What should I do?
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15How to identify your Operating System (OS).
- 16Can I confirm that the FAX was sent correctly?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18I cannot remove red-eye.
- 19Can I print from or scan to Android™ Smartphone?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24Delete print jobs from the print queue.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 28I can print but cannot scan via network. (For Windows)
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Pre-Required Procedures (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot make borderless prints.
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 37How do I clear the message "PAPER JAM" from the display?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40How do I clear Machine Error 46?
- 41Can I set my Brother machine to forward the faxes I receive to another location?
- 42I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 46Can I use voice mail on the same line as my Brother machine?
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.
