FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3One or more of my colors are not printing (blank). What can I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5How do I know which side up my photo paper should be in the tray?
- 6The printer status is Offline or Paused.
- 7Scan and save a document in PDF format (Scan to File)
- 8Load legal size paper in the paper tray.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12How to identify your Operating System (OS).
- 13Can I confirm that the FAX was sent correctly?
- 14When I print, the pages are smudged with ink. What should I do?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Can I print from or scan to Android™ Smartphone?
- 19I cannot remove red-eye.
- 20Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 21I can print but cannot scan via network. (For Windows)
- 22Pre-Required Procedures (Linux)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Delete print jobs from the print queue.
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30How do I clear the message "PAPER JAM" from the display?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot make borderless prints.
- 36How do I clear Machine Error 46?
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 48The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 49What driver package format is supported by my Linux distribution?
- 50Can I use voice mail on the same line as my Brother machine?