FAQs & Troubleshooting
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289 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 8How do I re-install the drivers?
- 9How do I know which side up my photo paper should be in the tray?
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from or scan to Android™ Smartphone?
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17What driver package format is supported by my Linux distribution?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19I cannot feed the paper from the Photo Paper Tray.
- 20Cannot print after a Windows 10 update (June 2020)
- 21Protect your Brother machine against unauthorised access over the network
- 22The edge of glossy paper is smudged.
- 23When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25One or more of my colors are not printing (blank). What can I do?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27Change the printer driver settings (Windows/macOS)
- 28How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 30"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34Why can't I print when an ink cartridge is empty?
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Windows 10 Support Information
- 38Open the Control Panel (For Windows)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Configure a cover page for PC-FAX.
- 41How do I clear Machine Error 46?
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46What kind of Media Adapter can I use?
- 47How do I clear the message "PAPER JAM" from the display?
- 48When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?