FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12Delete print jobs from the print queue.
- 13How do I factory reset the print server?
- 14Can I still receive faxes or calls when the machine is switched off?
- 15What driver package format is supported by my Linux distribution?
- 16Does NC-2200w work with Windows Vista?
- 17How do I know the current network configuration?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21Why doesn't the machine answer when receiving a call?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24The printer status is Offline or Paused.
- 25Change the printer driver settings (Windows/macOS)
- 26Functions supported in the Windows 7 built-in drivers
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 30Pre-Required Procedures (Linux)
- 31How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38One or more of my colors are not printing (blank). What can I do?
- 39What is Distinctive Ring and how do I program it?
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42I'm using Macintosh®. What are the settings in the Scanner window used for?
- 43Cannot print after a Windows 10 update (June 2020)
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45I can print but cannot scan via network. (For Windows)
- 46The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 47I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 48When trying to print from Mac OS® X the print queue is stopped.
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.