FAQs & Troubleshooting
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231 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The printer status is Offline or Paused.
- 5Why doesn't the machine answer when receiving a call?
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from or scan to Android™ Smartphone?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How to identify your Operating System (OS).
- 11How can I clear the "INK EMPTY" message?
- 12Can I still receive faxes or calls when the machine is switched off?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Functions supported in the Windows 7 built-in drivers
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22How do I know the current network configuration?
- 23Windows 10 Support Information
- 24How do I clear a Machine Error 41, ME41 from the display?
- 25Discover the MAC address of the Brother network card
- 26Change the printer driver settings (Windows/macOS)
- 27Does NC-2200w work with Windows Vista?
- 28One or more of my colors are not printing (blank). What can I do?
- 29Can I confirm that the FAX was sent correctly?
- 30How can I clear the "PLS OPEN COVER" error message on LCD?
- 31How do I factory reset the print server?
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Check the IP addresses of your PC and the Brother machine
- 34How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 35I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 36Cannot print after a Windows 10 update (June 2020)
- 37Send a fax using PC-FAX with LPD/LPRng (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41I cannot print from my computer via USB.
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Verify if the Brother machine has a dial tone
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45How do I clear the message "Check Paper" from my Brother machine's LCD?
- 46I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 47The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?