FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load legal size paper in the paper tray.
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 5What driver package format is supported by my Linux distribution?
- 6Scan and save a document in PDF format (Scan to File)
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Does NC-2200w work with Windows Vista?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12How do I adjust the number of times my Brother machine rings before it answers?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14The printer status is Offline or Paused.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17One or more of my colors are not printing (blank). What can I do?
- 18Delete print jobs from the print queue.
- 19The edge of glossy paper is smudged.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Discover the MAC address of the Brother network card
- 22Change the printer driver settings (Windows/macOS)
- 23Functions supported in the Windows 7 built-in drivers
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25What is Distinctive Ring and how do I program it?
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34Which E-mail packages are compatible with ControlCenter3?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Pre-Required Procedures (Linux)
- 37Hear the dialing, ringing, and fax-receiving tones while I'm sending a fax.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43Where is the USB port on the machine? I can't find it on the back of the unit.
- 44Can I reduce the size of a received fax on this machine?
- 45Uninstall printer drivers (Linux)
- 46Verify if the Brother machine has a dial tone
- 47Cannot print after a Windows 10 update (June 2020)
- 48Uninstall Scan-key-tool. (Linux)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)