FAQs & Troubleshooting
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250 Results
- 1I am having issues with the paper feed. What can I do?
- 2Open the Control Panel (For Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6Functions supported in the Windows 7 built-in drivers
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Change the printer driver settings (Windows/macOS)
- 10Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 11What driver package format is supported by my Linux distribution?
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22What is Distinctive Ring and how do I program it?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25How do I print on an envelope?
- 26"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28Configure and use PC-FAX (CUPS) (Linux)
- 29Scan using XSane or GIMP (Linux)
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33I can print but cannot scan via network. (For Windows)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 39When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41Where is the USB port on the machine? I can't find it on the back of the unit.
- 42How do I clear the message "MFC is Busy" or "Connect Failure"?
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44I'm using Macintosh®. What are the settings in the Scanner window used for?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50Send a fax using PC-FAX with LPD/LPRng (Linux)