FAQs & Troubleshooting
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177 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 18What is Distinctive Ring and how do I program it?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Pre-Required Procedures (Linux)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 26Functions supported in the Windows 7 built-in drivers
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 31The printer status is Offline or Paused.
- 32When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 35Can I confirm that the FAX was sent correctly?
- 36When trying to print from Mac OS® X the print queue is stopped.
- 37I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39Important points for specifying the scan area (Linux)
- 40Verify if the Brother machine has a dial tone
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47Windows 10 Support Information
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49What is the Network Shared printing?
- 50I cannot print from my computer via USB.