FAQs & Troubleshooting
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123 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Delete print jobs from the print queue.
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The printer status is Offline or Paused.
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 18Change the printer driver settings (Windows/macOS)
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23I cannot print from my computer via USB.
- 24Is my Brother machine compatible with third party print servers?
- 25I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 26How can I improve poor print quality?
- 27How can I configure Windows® XP to send faxes?
- 28Open the Control Panel (For Windows)
- 29How to identify your Operating System (OS).
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 32I cannot scan via USB. (Mac OS X)
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36How do I clear a Machine Error 41, ME41 from the display?
- 37Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Why doesn't the machine answer when receiving a call?
- 44Can I confirm that the FAX was sent correctly?
- 45How can I clear the "PLS OPEN COVER" error message on LCD?
- 46What is the "Station ID" and how do I set it?
- 47I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 48When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 49I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 50I cannot receive a color fax. Why?