FAQs & Troubleshooting
Popular |
146 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4One or more of my colors are not printing (blank). What can I do?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6Thick paper (postcard/envelope etc.) cannot be loaded properly.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What is Distinctive Ring and how do I program it?
- 9How can I print envelopes?
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Change the printer driver settings (Windows/macOS)
- 12How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 19The printer status is Offline or Paused.
- 20Clear the paper jam or printer jam.
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22Can I confirm that the FAX was sent correctly?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 28Delete print jobs from the print queue.
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 31Open the Control Panel (For Windows)
- 32Can I print a report that will show a listing of faxes I sent and received?
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Functions supported in the Windows 7 built-in drivers
- 35I cannot scan via USB. (Mac OS X)
- 36How do I store received faxes in memory?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Why doesn't the machine answer when receiving a call?
- 39Can I reduce the size of a received fax on this machine?
- 40I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot print from my computer via USB.
- 44Verify if the Brother machine has a dial tone
- 45I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49I am experiencing problems sending a fax, what can I do?
- 50Windows 10 Support Information