FAQs & Troubleshooting
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312 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The printer status is Offline or Paused.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7My printed documents are missing colors.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from or scan to Android™ Smartphone?
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12What is Brother iPrint&Scan?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Cannot print after a Windows 10 update (June 2020)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23How to identify your Operating System (OS).
- 24Load paper in the paper tray
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27Can I use voice mail on the same line as my Brother machine?
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29My printed documents are missing black.
- 30When I print, the pages are smudged with ink. What should I do?
- 31Replace Ink
- 32How do I load envelopes into my machine?
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Ink Low
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37Scan an image and insert it in a Windows XP application
- 38Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Delete print jobs from the print queue.
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Change the printer driver settings (Windows/macOS)
- 49I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 50Cleaning the print head.