FAQs & Troubleshooting
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329 Results
- 1Scan using XSane or GIMP (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Scan and save a document in PDF format (Scan to File)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Wireless Setup Assistant
- 7Load paper in the paper tray
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10How to identify your Operating System (OS).
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12What driver package format is supported by my Linux distribution?
- 13My printed documents are missing black.
- 14Paper Jam
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18The printer status is Offline or Paused.
- 19Replace Ink
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27How do I load envelopes into my machine?
- 28How do I know which side up my photo paper should be in the tray?
- 29Can I print from or scan to Android™ Smartphone?
- 30Set up your Brother machine on a wireless network.
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33My printed documents are missing colors.
- 34When I print, the pages are smudged with ink. What should I do?
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Delete print jobs from the print queue.
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Change the printer driver settings (Windows/macOS)
- 44Why doesn't the machine answer when receiving a call?
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Can I use voice mail on the same line as my Brother machine?
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50If I use the On/Off key to turn my machine off, can I still receive faxes?