FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3What is Brother iPrint&Scan?
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6How do I load envelopes into my machine?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Can I print from or scan to Android™ Smartphone?
- 12Wireless Setup Assistant
- 13The printer status is Offline or Paused.
- 14Scan and save a document in PDF format (Scan to File)
- 15How to identify your Operating System (OS).
- 16Set up your Brother machine on a wireless network.
- 17Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 18Replace Ink
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22How do I know which side up my photo paper should be in the tray?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25When printing documents the characters appear ghosted, blurry, or doubled.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28My printed documents are missing colors.
- 29Protect your Brother machine against unauthorised access over the network
- 30If I use the On/Off key to turn my machine off, can I still receive faxes?
- 31I cannot make borderless prints.
- 32Can I use AirPrint with my Brother machine?
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37Where is the USB port on the machine?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42Change the printer driver settings (Windows/macOS)
- 43Can I use voice mail on the same line as my Brother machine?
- 44Paper Jam
- 45What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50Load photo paper into my machine.