FAQs & Troubleshooting
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258 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Ink
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I know which side up my photo paper should be in the tray?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7How to identify your Operating System (OS).
- 8Paper Jam
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Change the printer driver settings (Windows/macOS)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Delete print jobs from the print queue.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 25My printed documents are missing colors.
- 26Scan a document in Mac OS X 10.6.
- 27When I print, the pages are smudged with ink. What should I do?
- 28I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 29I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 30Cleaning the print head.
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37How many times will my Brother machine automatically redial a busy number?
- 38The printer status is Offline or Paused.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 42What is Distinctive Ring and how do I program it?
- 43Why doesn't the machine answer when receiving a call?
- 44Can I confirm that the FAX was sent correctly?
- 45I cannot print from my computer via USB.
- 46Verify if the Brother machine has a dial tone
- 47Change the user interface of ControlCenter3
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49How do I clean the Scanner to improve the copy quality?
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)